Adding another negative to their no so great service Indian telecom operator Airtel is now charging 50 Paisa Per 3 minute for all calls made to their Customer Care Helpline Number 121 for any time spent with an Customer Care Agent, the good thing is that have cared enough to offer a separate toll-free number 198 to register complaints without any charges.

It is ironical to see how Airtel is spending large sums of money on advertisements promoting their schemes and services but will be charging the customer for providing the same information (about their services like addons, plans etc.) via their customer-care helpline.